Dealing with people is probably the biggest problem you face, especially if you are in business.
Everyone want to handle people. Most of us want to be the center of attraction but not all of us succeeded. To influence people, you have to follow these three main principles which are most important in real life.
Principle 1: Don’t criticize, condemn or complain.
Criticism is dangerous because it wounds a person’s precious pride, hurts his sense of importance and arouses resentment. If you want to win the heart of other people, then never ever complain.
Don’t complain about the snow on your neighbor’s roof when your own doorstep is unclean. Any fool can criticize, condemn and complain and most fools do. Instead of condemning people, let’s understand them. Let’s try to figure out why they do what they do.
When dealing with people, remember that we are not dealing with the creatures of logic. We are dealing with creatures of emotion motivated by pride and vanity.
To know all is to forgive all.
Principle 2: Give honest and sincere appreciation
The only way I can get you to do anything is by giving you what you want.
Giving sincere and honest appreciation is another best method to influence people because it motivates them. We should never forget that all our associates are human beings and hunger of appreciation. The deepest urge in human nature is ” desire to be great”. Due to this, everybody loves appreciation.
”Once I did bad and that I heard ever, twice I did good but I heard never.”
Remember that don’t be afraid of an enemy who attacks you, be afraid of friends who flatter you.
Principle 3: Arouse in the other person an eager want
The only way to influence other people is to talk about what they want and show them how to get it.
In the real world, we are interested in what we want. we are interested in how big we are- not how big you are. If there is any one secret of success, it lies in the ability to get the things from that person’s angle as well as from your own. we have to arouse in another person an eager to want.
If sales people can show us how their services or merchandise will help us solve our problems, they won’t need to sell us. We’ll buy. And customers like to feel that they are buying – not being sold.