Seek First to Understand, then to be understood
One of the habits most effective people have is they seek first to understand. For that, they listen carefully, understand them and later on reply. Communication is the most important skill in life.
The major problem that ordinary people have is that most of them do not listen with the intent to understand, they listen with the intent to reply. They are ready to reply before they really understand the problem. They judge based on their own perspective but in reality, they have to look from other perspectives if they really want to find the solution.
Remember that satisfied needs do not motivate. It’s only the unsatisfied need that motivates.
The key to good judgment is understanding. By judging first, a person will never fully understand. To understand, you must listen first. When you listen, you learn. Because you really listen, you become influenceable. And being influenceable is the key to influencing others. The more deeply you understand other people, the more you will appreciate them, the more reverent you will feel about them. See life through each other’s life.
Before the problems come up, before you try to evaluate and prescribe, before you try to present your own ideas, seek first to understand.